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Refund Policy

Lankront Consulting OÜ

Last updated: 28/01/2026

 

This Refund Policy explains the conditions under which refunds may be issued for services provided by Lankront Consulting OÜ (“Company”, “we”, “us”, or “our”).

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By purchasing or engaging our services, you confirm that you have read, understood, and agreed to this Refund Policy.

 

1. General Refund Policy

 

The Company provides professional services, including but not limited to digital marketing, consulting, website design and development, maintenance, creative services, and advertising support.

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Due to the customised, time-based, and resource-intensive nature of our services:

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  • All payments are non-refundable unless required by applicable law or agreed in writing.

  • Refunds are not automatic and will only be considered where legally required or approved at the Company’s sole discretion.

 

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2. Deposits and Upfront Payments

 

All deposits and upfront payments are strictly non-refundable.

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Deposits:

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  • Secure project scheduling and resource allocation;

  • Cover planning, research, and preparatory work;

  • Allow the Company to begin work immediately upon receipt.

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If a Client cancels a project after paying a deposit, the deposit will be retained in full.

 

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3. Digital Marketing, Advertising & Consulting Services

 

No refunds will be issued for services including, but not limited to:

 

  • Strategy development and planning

  • Campaign setup, optimisation, or management

  • Content creation or scheduling

  • Reporting, analytics, or consultations

  • Time spent on account management

  • Advertising spend or platform-related costs

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The Company does not guarantee specific outcomes such as rankings, traffic, leads, engagement, or sales. Performance results depend on external factors and do not constitute grounds for a refund.

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4. Website Design and Development

 

Once work has commenced:

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  • Payments are non-refundable for work completed or time spent;

  • If the Client terminates the project, the Company may retain all payments received to cover work completed and costs incurred;

  • Any completed milestones or outstanding balances remain payable.

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All designs, code, and related intellectual property remain the property of the Company until full payment is received.

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5. Maintenance and Recurring Services

 

Maintenance, support, or other recurring services:

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  • Are billed in advance or on a recurring cycle;

  • Are non-refundable for partially used periods;

  • Require cancellation in accordance with the notice period stated in the service agreement (typically 30 days).

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Failure to provide proper notice may result in charges for the next billing cycle.

 

6. Creative and Branding Services

 

Creative services (including logos, branding, and visual assets) are custom-made and therefore non-refundable once work has begun.

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  • Revisions are limited to the agreed scope;

  • Changes in preference or subjective dissatisfaction do not qualify for a refund.

 

7. Third-Party Costs

 

The Company does not refund third-party costs, including but not limited to:

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  • Advertising spend (e.g., Google Ads, social media ads)

  • Domain registration or hosting services

  • Software subscriptions, plugins, or licences

  • External tools or platforms

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Such fees are subject to the terms of the respective third-party providers and are non-refundable.

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8. Client Delays and Non-Cooperation

 

Refunds will not be issued where delays, performance issues, or project termination result from:

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  • Failure to provide required materials, access, or approvals;

  • Extended periods of non-communication;

  • Requests for changes outside the agreed scope after work has started.

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The Company reserves the right to pause, reschedule, or close inactive projects without issuing a refund.

 

9. Consumer Rights (EU/EEA)

 

Nothing in this Policy affects your statutory rights under applicable consumer protection laws within the European Union or European Economic Area.

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Where applicable, consumers may have a 14-day right of withdrawal for distance contracts.
If you request that services begin during this period, you agree that:

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  • Work performed may be charged proportionally; and

  • Your right to a full refund may be reduced or eliminated based on work completed.

 

10.  Exceptional Circumstances

 

Any refund issued outside statutory obligations:

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  • Is granted solely at the Company’s discretion;

  • Will be calculated based on work completed and costs incurred;

  • Will normally be issued as a partial refund only;

  • Will exclude third-party fees, transaction fees, and processing charges.

 

11. Chargebacks and Payment Disputes

 

Clients agree to contact the Company to resolve any issues before initiating a chargeback or payment dispute.

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Unauthorised chargebacks may result in:

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  • Immediate suspension or termination of services; and

  • Formal dispute proceedings supported by project records and communications.

 

12. Changes to This Policy

 

The Company reserves the right to update or amend this Refund Policy at any time. Changes take effect immediately upon publication.

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13. Contact Information

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Lankront Consulting OÜ
Harju maakond, Tallinn, Kesklinna linnaosa
Maakri tn 19/1, 10145
Email: sales@lankcontult.com

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